Exchange and refund

Legal Notice


Confirmation of the order entails acceptance of these conditions of sale, acknowledgment of having perfect knowledge of them and waiver of the right to invoke its own conditions of purchase or other conditions. All the data provided and the recorded confirmation will constitute proof of the transaction. Confirmation will be worth signing and acceptance of transactions. The seller will communicate by e-mail confirmation of the registered order.


Buyers, non-professional individuals, benefit from a withdrawal period of seven days from the delivery of their order to return the product to the seller for exchange or refund without penalty, with the exception of return costs. The withdrawal period does not apply to coffee and other consumable products, according to article L121-21-8 L121-21-8 Consumer Code “The right of withdrawal cannot be exercised for contracts: […] “4 ° Supply of goods likely to deteriorate or expire rapidly; 5° For the supply of goods which have been unsealed by the consumer after delivery and which cannot be returned for reasons of hygiene or health protection”;

Payment terms

The price is payable when ordering. The bank cards accepted on the Site are as follows: Carte Bleue, Visa, Master Card. The Buyer can also use his PayPal account to pay for his Orders on the Site. The root coffee truck does not store the Buyer's credit card details. The buyer's account will only be debited when ordering. At the request of the buyer, he will be sent a paper invoice showing the VAT.


All the products supplied by the seller benefit from the legal guarantee provided for by articles 1641 and following of the Civil Code. In the event of non-compliance of a product sold, it may be returned to the seller who will take it back, exchange it or refund it. All complaints, requests for exchange or refund must be made by email to the following address: or by post to the following address: 1 rue du bois arquets ZAE des Niollet 74140 Douvaine within thirty days of delivery.

Liability: The seller, in the online sales process, is bound only by an obligation of means; its liability cannot be engaged for damage resulting from the use of the Internet network such as loss of data, intrusion, virus, service interruption, or other involuntary problems.


These online sales conditions are subject to French law. In the event of a dispute, jurisdiction is assigned to the competent courts of Thonon les Bains, notwithstanding multiple defendants or warranty claims.

Please send your exchange or refund requests to:

Shipping Policy

Deliveries are made to the address indicated in the order form which can only be in the agreed geographical area. The risks are borne by the purchaser from the moment the products have left the premises of the Racine Coffee Truck at 1 rue du bois arquets ZAE des Niollets 74140 Douvaine. In the event of damage during transport, the reasoned protest must be made to the carrier within three days of delivery. Delivery times are only given as an indication; if these exceed thirty days from the order, the sales contract may be terminated and the buyer reimbursed.